Author notes. Refrigerator breakdowns can be caused by user negligence at times and this informational email should be very helpful in preventing a difficult resident chargeback situation.
Send this email between the lines and the text below to the resident upon receipt of work request.
----------------------
Hello Valued Resident!
We have received your work request regarding your refrigerator and we would like to encourage you to try these few easy fixes before we send someone out. We do this to avoid a possible expensive chargeback to you as some problems can be from user negligence, even if by accident! Please know we will not send for repairs until you have responded that you have tried these repairs. We will be sending you a text as well.
1) First, make sure the refrigerator has power. This can easily be determined if the lights are working. If the refrigerator lights are not working, then you probably have a breaker tripped that can easily be reset.
2) Next, make sure the freezer area is not overloaded and blocking vents, as this can strangle circulation and cause many cooling issues.
3) Lastly, sometimes the compressor can be overheated, causing it to turn itself off. Simply unplugging the refrigerator for an hour can allow the compressor to cool off and start working properly again!
If none of these steps work, please let us know so we can dispatch someone to repair this for you, but please be aware that if our technician finds that you overlooked one of these steps you may be responsible for payment of the service call. Let us know if you still need us to send someone out. Thank you and good luck! Thank you,
Management Team
-------------------------
Send text below line to all residents immediately after above email is sent
------------------------
Hello Valued Resident! We have received your work request regarding your refrigerator and have sent you an email that requires your response for us to proceed. Please respond to that email so we can move on your request quickly. We will not be assigning work until we hear back from you! Thanks, Management Team
-----------------------